Privacy & Cookies Policy
WHAT INFORMATION DO WE COLLECT?
We collect Company Identifiable Information, such as; name(s), address(es), VAT number, company number, bank details, credit references, email address(es) and telephone number(s). We may also collect Personal Identifiable Information, such as; name(s), email address(es), postal information and contact telephone number(s)). As well as any other information that you choose to disclose with us.
HOW DO WE COLLECT DATA?
We may collect your data in a variety of ways, including, but not limited to;
- use of our website
- purchase from our WebShop
- subscription to our email newsletter and other marketing communications
- telephone and email communications with our customer care team
- use of our new customer form
- web browser cookies (please see below for further details)
HOW DO WE USE COLLECTED DATA?
The Cleaning Consultancy collects and uses Users data for the following purposes:
- To process transactions / queries
We may use the information provided to process an order and provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service requested.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To maintain records
Your information will be used to maintain your account on our management data systems.
- To send periodic emails and maintain communication
The email address provided for order processing, will be used to send information and updates pertaining to your order. It may also be used to respond to other inquiries, and/or requests/ questions. If you decide to opt in to our mailing list, you will receive emails that may include company news, updates, related products or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us direct.
- To process financial transactions
We may use your information provided to process your transaction, send statements, invoices and payment reminders.
Failure to provide The Cleaning Consultancy with data when requested, by law or under the terms of contract, will affect the performance in which we provide the goods or services as contracted.
HOW DO WE PROTECT YOUR INFORMATION?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction to your information. We will store all information provided on a secure (password and firewall protected) server inside the European Economic Area. However, you are responsible for keeping the password and username used for accessing our website confidential.
We will only hold on to your information for as long as it is needed and for the purpose it was acquired.
WHO HAS ACCESS & WHY?
We do not share, sell, trade or otherwise disseminate your Personal Data to third parties, unless required by law according to Art. 6(1)(c) GDPR or you have given us express consent to do so according to Art. 6(1)(a) GDPR.
The Cleaning Consultancy may use trusted suppliers, subcontractors to help operate the business and provide high quality goods and services. We may share your relevant information with these third parties to enable us to provide the products and services that we are contracted to carry out.
In the event that The Cleaning Consultancy may choose to sell, transfer or merge parts of the business or assets we may transfer data to the relevant third party.
We can confirm that any data disclosed with a third party, as stated above, will be respected and treat in accordance with the law.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Web browser cookies
Analytics cookies: We use analytics cookies to help us understand how users browse our Website and how they arrived at our Website. We use a variety of website analytics providers such as Google Analytics. These cookies are subject to the respective privacy policies of the external service providers and to learn more about your options and how to opt-out of such analytics cookies visit the respective providers web site for details.
Under the GDPR you have a number of rights –
- The right to be informed
- The right of access – to request access to your personal information and to know what information we hold and why we hold it
- The right to rectification – to request that information is corrected, if the information we hold is inaccurate or incomplete
- The right to erasure – to have personal information erased
- The right to object – to reject our processing of your data
- The right to restriction of processing – restrict processing of your information
- The right to data portability – you can obtain and reuse your personal data for your own purpose
- The right to not be subject to automated decision making including profiling – we will not make any decision regarding you by purely automated means.
You may withdraw your consent at any time and we will stop using your personal information for which the consent was given. If you wish to exercise any of these rights you can do so by contacting our office at the address detailed below.
YOUR ACCEPTANCE OF THESE TERMS
By continued business with The Cleaning Consultancy, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use The Cleaning Consultancy. Your continued use of our company following the posting of changes to this policy will be deemed your acceptance of those changes.
In the unlikely event of a data breach we will notify you directly and if necessary also inform the ICO.
You have a legal right to submit a complaint about how we handle your data, however we do seek to resolve all complaints directly. If you wish to lodge a complaint with the Information Commissioner’s Office the details are available on the ICO website, www.ico.org.uk
The Cleaning Consultancy Limited
PO Box 9190